Frequently asked questions

Popular queries

Answers to the most common questions are just a click away.

Registration

What information do I need to provide to register for an account?
How do I register for an Online Registry account?
Which user type should I select when registering?

eOrganisations

What is an electronic organisation, or eOrganisation?
How do I register an eOrganisation?
How to name your eOrganisation?
How do I manage an eOrganisation?

Account access / settings

How do I manage my account settings?
I’ve forgotten my username or password
Multi-factor Authentication (MFA)

Online Court

What is Online Court?
How do I defend a small claim online?
How will I know that a specific case is active in Online Court?

Payments

Can I save credit or debit card details to my Online Registry account?
How do I apply for a refund?
How do I apply for a fee to be waived?

Accessing court cases and information

How do I access my case information after I have filed a form?
What can I expect after I’ve filed a form?
What else do I need to do after filing a form?

Filing documents

How do I file a Statement of Claim form?
How do I file an Amended Statement of Claim form?
What can I expect after I’ve filed a form?

Probate

How do I publish a Notice of Intended Distribution of an Estate?
Which probate notices can be published online?
How long does it take for a probate notice to be published online?