I’ve forgotten my username or password

If you’ve forgotten your Online Registry username or password and would like to reset it, you can do this online.

How to retrieve your username

  1. Go to the Login page
  2. Select forgotten username 
  3. Enter the email address you used during registration
  4. Click Submit

You will be sent an email which contains the username/s associated with your email address. 

How to change your password

  1. Go to the Login page
  2. Select forgotten password 
  3. Enter your username and the email address you used during registration
  4. Click Submit

You will be sent an email which contains a link. Click on the link and follow the prompts to change your password. You will be required to enter the answer to your secret questions created during registration. 

Additional information

Please wait up to 30 minutes for the email to arrive. Check your spam folder if you can't see the email in your inbox.

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