NSW Online Registry
Courts and Tribunals

Multi-factor Authentication (MFA)

MFA is one of the most effective ways to protect your valuable information and accounts against unauthorised access. This page provides further information about MFA.

On this page

Useful guides

How to Set Up MFA

Includes details on setting up MFA authentication methods. 

PDF ( 864 KB)
 

How to Manage MFA

Includes details on updating authentication methods and managing your profile.

PDF ( 631 KB)
 

How to Change or Reset MFA authentication method

Includes details on changing or resetting authentication methods.

PDF ( 824 KB)
 

Frequently asked questions

What is Multi-factor Authentication (MFA)?

MFA blends at least two separate factors to the login process. The first is your username and password. The second factor is a code sent to the user’s registered mobile phone via SMS (text message), or via the Google authentication app.

For further information about Multi-factor Authentication visit: Protect Yourself: Multi-Factor Authentication | Cyber.gov.au.

Please refer to page 3 of the "How to set up MFA Quick Reference Guide" in the Useful guides.

What are the benefits of Multi-factor Authentication (MFA)?

Studies have shown that MFA can block 99.9% of account hacks.

MFA makes it harder for cybercriminals to hack your account by adding an extra level of protection.

For further information about Multi-factor Authentication visit: Protect Yourself: Multi-Factor Authentication | Cyber.gov.au.

Please refer to page 3 of the "How to set up MFA Quick Reference Guide" in the Useful guides.

What do I do if I don't have an Australian mobile number?

If you don't have an Australian mobile number you can use the other authentication method which is the Google Authenticator app. You will still need a smart phone or tablet device to be able to install the Google Authenticator app.

How do I set up Multi-factor Authentication (MFA)?

Please refer to page 4 of the "How to set up MFA Quick Reference Guide" in the Useful guides.

How do I change my MFA authentication method?

Please refer to page 3 of the "How to change or reset your MFA Quick Reference Guide" in the Useful guides.

How do I change my Multi-factor Authentication (MFA) mobile?

Please refer to page 3 of the "How to Manage MFA Quick Reference Guide" in the Useful guides.

What methods of authentication are available for Multi-factor Authentication (MFA)?

Mobile SMS and Google Authenticator app are the available methods of authentication.

What is the Google Authenticator?

Google Authenticator is a software-based authenticator by Google. It implements multi-factor authentication services using the time-based one-time password and HMAC-based one-time password, for authenticating users of software applications. (Source: Wikipedia)

How do I set up Google Authenticator on my phone?

Please refer to page 8 of the "How to set up MFA Quick Reference Guide" in the Useful guides.

What if I don't have a phone?

You can use Google Authenticator on a tablet device. If you don't have a smart phone or tablet device you will not be able to access the Online Registry. Please contact or visit the relevant Court or Tribunal Registry for information about alternative lodgement methods.

Does every user type need to set up Multi-factor Authentication (MFA)?

Yes, every individual user and each user type will need to set up MFA.

Can I have more than one authentication method?

Yes, you can have both mobile SMS and Google authenticator methods set up. See the "How to Manage MFA Quick Reference Guide" in the Useful guides for further details.

Can I share my user name and password with a colleague?

As a registered user of the ORW you must keep your user name and password secure. This includes, but is not limited to, not sharing or divulging Your Online Registry password. See 4.4 in the ORW Terms and Conditions.

What do I do if I entered the incorrect Multi Factor Authentication (MFA) code too many times?

If you enter your MFA code incorrectly 5 times, your account will be temporarily locked.

 Here’s what happens:

  • You won’t be able to log in using your username and password.
  • The website will display a message indicating that your login details are incorrect.
  • Wait for 15 minutes before attempting to log in again.
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